Hospital

Management

SERVICES:

1.Hospital Feasibility Study

What is A Hospital Feasibility Study?

A Hospital Feasibility Study is the best way to find out the sources of patient flow to the Hospital. The Feasibility Study comprises both a Market and Financial Analysis of the Project and is an essential aspect to be considered either while establishing a new hospital or a new facility in an existing hospital or expanding the existing hospital.

Objective of carrying out a Market Feasibility Study for a Healthcare Facility by Our Thoughts LSKJ

Format suitability, whether if Tertiary - Single, Multispecialty or Multi-super Specialty
Evaluating the suitability of the proposed facility location
Identifying the right Specialties to be provided by the Healthcare Facility for the location
Understanding the Critical Gaps in the Private Healthcare provided in the planned catchment by the key factors that Doctors in the area look for from such Facility

Our Thoughts LSKJ uses these 5 phases

The first phase starts with planning for the project by doing a market study and financial feasibility study. Afterward, you should have the data you need to decide whether you want to move forward with the project.
The second phase is the pre-planning stage. This is when you conduct on-site visits, meet with the bankers and find the answers to questions that may come up about your project.
The third phase is when financing is settled, the building is designed, and construction begins.
At the fourth phase, it’s time to begin operations planning. This includes starting recruitment, defining policies, and obtaining licenses and accreditation.
Finally, your implementation of a hospital project is complete, but work still needs to be done. The fifth phase involves the ongoing evaluation of hospital operations.

2.Quality and Accreditation

What is Quality and Accreditation?

Consistent delivery of a product or service according to expected standards. Quality of care is the level of attainment of health systems‟ intrinsic goals for health improvement and responsiveness to legitimate expectations of the population.

"The Hospital Accreditation" approach is a concept and practice that yields beneficial results to patients, customers, hospital personnel, the hospital, the Faculty of Medicine, the society and the country as a whole.

Our Thoughts LSKJ can provide assistance in

Assistance in developing and reviewing the hospital plan for Accreditation at various stages of the project Orientation, training and assistance towards developing an organizational quality structure and culture that would set the pace for involving and integrating the hospital staff in the accreditation process.
Assisting the organization and formulation of committees and teams guiding on the development of Quality Assurance Programme.

Assisting in the development of Documents (SOPs, Manuals, Policies, instructions for the hospital, departments and infection control), modulating the existing system and suggesting changes to support accreditation norms. The required documents will be developed in collaboration with the hospital staff.
Assistance in the development of Record Keeping Programme of the healthcare facility through guidance on the organizing of records, development of formats wherever required and operationalization of Monitoring system
Organization of Training programmes throughout the accreditation preparation process. These training programmes would be generated through, consultant trainers and resources, external trainers and resources, in house facility trainers and resources.

3. Billing and Invoice Manage

The Billing and Invoicing process is a vital part of a business's finance, helping to track revenue, manage cash flow, and maintain accurate records.

We at Our Thoughts LSKJ use these process which involves the following steps:

Deliver invoice: Deliver the invoice to the customer via mail, email, or through an online payment system.

Collect payment: Collect payment from the customer.

Mark invoice as paid: Once the payment is received, mark invoice as paid in the business's accounting system

Gather information: Collect all the necessary details about the products or services provided, pricing, and other billing-related information.
Create an invoice: Create an invoice that lists the products or services, price, payment terms, and contact information for both the provider and the customer.
Review and approve: Review and approve the invoice to ensure accuracy.

4. Health Record Management

The Health Record Management process involves collecting, organizing, storing, and retrieving patient information. The goal is to ensure the accuracy, confidentiality, and security of patient records.

We use these steps to process and help the hospitals with our system:

Collect information: Gather patient information, such as their medical history and treatment plans
Digitize: Convert paper records into digital format to make them easier to access
Store securely: Use a secure system to protect patient records from theft, tampering, and unauthorized access
Retrieve quickly: Make sure records are easily accessible for timely retrieval
Label and organize: Use an indexing system to ensure records are accurately labeled and organized
Audit regularly: Conduct regular audits to ensure the accuracy and validity of records, and to check compliance with privacy regulations
Update promptly: Update records as soon as there are changes to a patient's condition or treatment plan
Dispose of securely: Follow HIPAA protocols for destroying patient data, such as shredding paper records and wiping clean electronic records

5. Reception Management

Reception management involves ensuring that visitors are welcomed and their needs are met. The process can include creating guest experiences, managing emergencies, and establishing policies.

Reception management tasks

Guest experiences :Create a personalized experience for guests, such as welcoming repeat guests by name
Emergency management :Use emergency management software to track visitors and respond to incidents
Visitor policies :Establish clear policies for visitors and ensure they are easy to communicate
Virtual receptionists:Use an electronic reception system to allow visitors to check in themselves
Compliance: Ensure that the reception process complies with legal and regulatory requirements
Workflows: Customize workflows for different types of visitors
Guest registration: Create a registration record for each guest, including room and room rate assignments

6. Analytics & Reporting

The Analytics and Reporting management process involves collecting, analyzing, and reporting data to gain insights and make decisions.

Steps we consider:

Collect data: Choose data sources and collect data to feed into your analytics solution.
Analyze data: Organize and analyze the data to identify trends, compare performance, and find opportunities for improvement.
Create reports: Determine the goals of the report and create it to communicate the insights.
Use reports: Use the reports to make data-driven decisions about strategy.

We consider

Data quality: Accurate, complete, and timely data is essential for reliable and meaningful reports.
Scalability: As data volumes grow, reporting and analytics systems need to scale accordingly.
User training: Users need to understand and use the tools and insights provided.
Report goals: Determine the goals of the report so you know what sections to include.

Tools we use

Dashboards :Interactive data visualization tools that display key performance indicators (KPIs), metrics, and project data.
Analytical reports :Quantitative and qualitative analysis of data to evaluate a company's performance.

7. Ward Management

Ward management is the process of organizing and coordinating resources, personnel, and processes in a hospital ward. The goal of ward management is to provide high-quality patient care in a safe and clean environment.

Components of ward management

Patient care: Preplan nursing care activities, assign tasks to nurses, and delegate responsibility for patient care
Personnel management :Evaluate employee performance, develop good human relations, and provide guidance to juniors.
Environmental cleanliness: Maintain a clean and safe environment by adhering to policies and procedures
Supply and equipment maintenance: Maintain inventories, request supplies and services, and ensure equipment is in good condition
Quality improvement: Monitor and evaluate the quality of care, identify areas for improvement, and implement changes
Communication: Coordinate with other departments, communicate effectively with medical staff, and establish a communication system.

Our Thoughts LSKJ Chasing Dreams